Omnichannel customer support platform

Relev Helpdesk brings every customer conversation into one shared inbox

Relev Helpdesk is a web application for customer support teams. It connects a business's Gmail support mailbox, WhatsApp Business number, live webchat, and Shopify store, so every incoming customer message becomes a ticket in one shared queue that agents can read and reply to from a single place.

Open Relev ERP → See what's inside

Unified inbox AI Copilot Shopify context Shared CRM

What Relev Helpdesk does

App purpose

Relev Helpdesk is a web application used by customer support teams at businesses such as e-commerce brands, Shopify merchants, and service companies. Instead of switching between a separate app for every messaging channel, a support agent works from one shared inbox.

When a business connects its channels to Relev Helpdesk, incoming customer messages become tickets in a single queue. Agents can read the conversation, see the customer's history and order context, and send a reply back out through the original channel.

How each connected account is used

Google / Gmail — With the business's permission, Relev Helpdesk reads incoming email from the connected support mailbox so those emails appear as tickets in the shared inbox, and sends the agent's reply from that same mailbox so the customer receives it in the existing email thread. Only the connected support mailbox is accessed — never an employee's personal Gmail — and Gmail data is never used for advertising or sold. See our Privacy Policy for full detail.
WhatsApp Business — Receives and sends messages on the business's connected WhatsApp Business number inside the same ticket queue.
Shopify — Displays order and fulfillment context beside a ticket so agents can answer order questions. Relev Helpdesk never accesses payments or checkout.
Live webchat — Relev Helpdesk's own chat widget that a business embeds on its website, routing visitor conversations into the same inbox.

The shared inbox

One queue

EMAIL · WHATSAPP · WEBCHAT · SHOPIFY

Five inboxes become one calm queue

A rep sees a WhatsApp message, a Gmail thread, a webchat, and a Shopify inquiry in the same ticket queue — and replies from one place, with shared assignment, status, and tags.

Open the inbox →

WhatsApp Amelia R.

Gmail support@shop

Webchat Guest · #4821

Shopify Order #10293

What's inside

6 core tools

Unified Inbox

Inbox

Email, WhatsApp, a self-hosted webchat widget, and Shopify — one queue, shared assignment and tagging.

AI Copilot

Reply suggestions, tone rewrites, and thread summaries — generated on our own infrastructure, not a third-party AI vendor.

Conversation history

CRM

A contact's full history across many tickets groups into one continuous timeline instead of siloed per-ticket.

Shopify context

Store

Order status, fulfillment, and linked storefront chat sit right beside the ticket — no leaving the inbox.

Team management

Teams

Role-based access, groups, assignment workflows, and a status-change approval queue for oversight.

Ops tooling

Daily

Knowledge base, tags & topics, and usage/billing dashboards — the everyday tooling a support team needs.

Explore the platform

Relev — where scattered channels turn into one clear thread

One shared inbox instead of five native apps.

Relev is an omnichannel customer support platform for teams that talk to customers across many channels and want one shared inbox. It's built for e-commerce brands, Shopify merchants, and service businesses who'd rather have a single rep-facing tool than juggle a separate app for every channel.

The AI copilot drafts, rewrites, and summarizes right inside the inbox — and it runs on infrastructure we control, so no third-party AI vendor ever sees your customer conversations.

Every organization's data is scoped to itself: one customer's tickets, messages, and contacts are never visible to another.